From the growth of cloud computing and mobile workers to the rise of new collaboration tools and intelligent search technologies, the world of knowledge management continues to evolve and, along with it, come new challenges and opportunities.

In this roundtable webinar, we look at how the top trends in KM and information discovery can impact your organization this year, including AI, machine learning, knowledge graphs, content services, data democratization, digital records, and customer engagement.

You'll learn from Randy Sanders, Senior Product Manager at Access, John Lewis, Ed.D., CKO at SearchBlox, and John Chmaj, Sr. Director, KM Strategy at Verint, about:

  • Finding direct answers in your content by automatically generating SmartFAQs
  • Matching queries automatically with related terms and concepts using SmartSynonyms
  • Utilizing automation and software to improve compliance
  • Having proper policies to manage legacy physical records and newly created digital ones
  • Integrating across channels with intelligent tools (speech, IVA, workflow engines)
  • Automating KM for contextual search, dynamic answers, and authoring automation