ARMA New England Presents: Responding to Pandemic-Related Records

March 31, 2021 at 1:00PM EST

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Join members of the ARMA New England Chapter for a special presentation of Responding to Pandemic-Related Records. This presentation will be led by Susan Cisco, CRM, PhD and John Isaza, Esq., FAI covering research around the ingestion of new record types during the pandemic.

During this webcast, Susan and John will cover how the initial research was performed as well as plans for additional research to incorporate the latest information. They will dive into the research and resulting playbook and discuss how to leverage the information to identify, evaluate and analyze an organization's record-keeping response to a pandemic like COVID-19.

Join us to hear:

  • Why the Research Group was formed and the methodology behind the research
  • What a Pandemic-Related Retention Schedule looks like
  • The Top Ten Record Types identified during the research process
  • How to use the playbook to get ahead of the curve, benchmark, and increase communication and collaboration
  • Plans for an updated edition of the playbook


Susan Cisco, CRM, PhD

Independent Records and Information Governance Consultant

John Isaza, Esq., FAI 

VP Information Governance, Access

Mark Carter, CIP, IGP

President, ARMA New England